April 8, 2021

Every office tends to have them at one time or another… you know, those people who either unconsciously (or consciously) seem to create havoc wherever they show up!

And if you’re a leader, you may have a team member right now that creates problems for your entire team. Even if you don’t currently have this situation, you will likely encounter such folks at some point in your career.

It’s important to know what to do when facing this kind of challenge to minimize the fallout and keep your team productive and engaged.

In this video, I share 5 things that emotionally intelligent leaders do to manage difficult people. These strategies are ones that you can try to use whenever you have a similar situation.



Jennell Evans, MA, CMMI
Co-founder, Strategic Interactions, Inc.

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About the author 

Jennell Evans

Jennell is Co-founder of Strategic Interactions, Inc., an award-winning leadership development firm that's been featured on 60 Minutes and in PsychologyToday.com. The Wall Street Journal, The Washington Post, The Los Angeles Times, and the New York Times. Jennell specializes in transforming leaders into high performers who leverage their emotional intelligence to successfully navigate conflicts, form high-trust relationships, and create inclusive work cultures that thrive, resulting in fewer problems to manage, more quality time with their families, and much happier, rewarding lives. Connect with her on LinkedIn at https://www.linkedin.com/in/jennellevans

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